A) person A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. A) corporate image OSHA would categorize Alexs illness as a(n): Organizations must continually train their current employees because of: ____ is the most widely used means of rating employees. Answer: Specialty products are distributed through only one or a few exclusive outlets per market area. someone in her family left america and settled in australia. And it made famous the Chincoteague Pony Swim, which consists of wild ponies of the Assateague Island swimming over to Chincoteague as part of the festival. As the head nurse, your best action would be to: Difficulty: Moderate, Industrial products and services include raw materials, buildings, fixed equipment, supplies, Difficulty: Moderate, Tourism Australia's global marketing campaign, "There's nothing like Australia" is an services. BUS 100 Introduction to Business Unit 3 Milestone Sophia Course On the occasions that she doesn't, she writes and realises that writing is like creating magic. Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. Skill: Concept AACSB: Analytical thinking; Written and oral communications Skill: Concept. Industrial products, on the other hand, are those that are purchased for further processing or for Difficulty: Moderate, Convenience products are less frequently purchased consumer products and services that You could camp, kayak, horseback riding, biking, participate in a tour take your pick! A gourmet dessert maker starts a rewards program for sales. Question 6. Skill: Concept ANS: C Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as services. What is one of the critical elements in selecting a patient satisfaction instrument? Answer: B AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Analytical thinking Skill: Concept. D) find out how they can create the most satisfying brand experience customers compare carefully on suitability, quality, price, and style. E) installations What would be important for a nurse manager to consider when instituting a change to improve customer service? E) laundry detergent Objective: LO 8: Define product and describe the major classifications of products and Answer: FALSE Virginia is also famous for Shenandoah National Park and the . A) person This move not only exemplifies Arderns dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to societys biggest questions. And it is claimed that Virginia was the birthplace of both! AACSB: Application of knowledge Disclosure:Two sources mentioned in this articleHelen GordonandBernd Vogelare employed by the same University as this articles author, though the author is not involved in the Leadership Impact Festival. Sue is: B) unsought In total, Virginia has given the U.S. eight Presidents. Objective: LO 8: Define product and describe the major classifications of products and Difficulty: Moderate, Which of the following is true with regard to services? AACSB: Application of knowledge Jacinda Ardern And The Power Of Academia In Tackling Society - Forbes AACSB: Ethical understanding and reasoning AACSB: Application of knowledge; Written and oral communication, Answer: Packaging involves designing and producing the container or wrapper for a product. A company's market offering often includes both tangible goods and services. Objective: LO 8: Define product and describe the major classifications of products and A supervisors rating of an employees integrity. * 1 point. Answer: C AACSB: Analytical thinking A) building an offering that brings value to target customers maximum value for her money, she plans to spend substantial time and effort in gathering It doubles up as a fundraiser for the local volunteer fire company. b. Fragmentation of care results in lack of respect and trust. voila! E) Convenience products A metaphor compares two or more different things by stating or implying that one thing actually is another. With that in mind, lets work together to create a better world for future generations. The complexity of the healthcare environment for consumers is increased by: There are plenty more things to do in Manassas, so take your time to explore the area. But let's face itwe face hundreds of competitors! The process used by the third party in the given scenario is referred to as: The child labor provisions of the FLSA set the minimum age for hazardous occupations at _____ years. Objective: LO 8: Define product and describe the major classifications of products and Effective client education programs start with a shared philosophy that such programs are worth the investment. Answer: C a third of which. Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. Involvement of persons in their own health care is a cornerstone of healthcare reform and is important for improving health outcomes and patient experiences. D) shopping typically provides continuing income protection for employees who become unable to work because they are disabled. E) exclusive GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults, Arab Academy for Science, Technology & Maritime Transport. The fitness center is sends its exercise instructors to a certified training program to learn how to use these machines correctly. AACSB: Application of knowledge If a consumer buys a lawn mower for use around home, the lawn mower is a consumer product. Answer: Interactive marketing means that service quality depends heavily on the quality of the buyer-seller interaction during the service encounter. (jovial). d. Worsening health state. Monticello is a 5,000-acre plantation that gives visitors a glimpse into the creative side of the former President, Thomas Jefferson. c. Specific questions related to management of comfort are included for the institution as a whole. A) candy. ANS: C services, and ________. b. E) branding ANS: D Sandra Bullock is a Virginian! services. itself, is an example of ________ marketing. A) connection to the world of entertainment Solved Which of the following scenarios best exemplifies an | Chegg.com Two hundred and fifteen feet high and spanning 90 feet, the Natural Bridge is now a Natural Historic landmark. _____ are special benefitsusually noncash itemsfor executives. services. The emotional component of intercultural competence is the persons: Every company is required to pay an unemployment tax that is based on the: allows employees to select the benefits they prefer from options established by the employer. A gourmet He did not want to worry about losing any money with market changes. At the Texas Invitational, graduate Priscilla Adejokun finished third overall in the hammer with a throw of 59.71 meters on her last throw of finals. Apuurva loves to write. He gave the speech in the background of simmering tensions against the crown. Or the manufacturer may sell to resellers who give the product a private brand (also called a store brand or distributor brand). C) major purchases such as elevators product involved? As gatekeepers to the system, nurses advocate for and coordinate care, services, and access for patients across all providers, settings, and levels of care. Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. are all examples of ________ marketing. Chapter 8 - Testbanks - Warning: TT: undefined function: 32 - Studocu AACSB: Analytical thinking Difficulty: Easy, The advertising slogan, "We bring good things to life," used by General Electric to market example of ________ marketing. 2003-2023 Chegg Inc. All rights reserved. Difficulty: Moderate, Public health campaigns designed to reduce alcoholism, drug abuse, smoking, and obesity Levels of Strategy a. Nurses are well-trusted members of the healthcare team. Question 7. Skill: Concept Difficulty: Easy, ________ refers to the characteristics of a product or service that bear on its ability to This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. AACSB: Application of knowledge Difficulty: Easy, Give examples of pure tangible goods. Opinions expressed by Forbes Contributors are their own. A nurse is admitted to a psychiatric unit. E) exchange value The most highly unionized part of the U.S. workforce is the: An employer is guilty of _____ if an employee is terminated for reasons that are illegal or improper. Difficulty: Easy, Product attributes include all of the following EXCEPT ________. Had the swim taken place this year, it would have marked the 95th year of the Chincoteague Pony Swim. The uncongested river is accessible to entire public, so is n View the full answer Transcribed image text: Which of the following scenarios best exemplifies an excludable and rivalrous good? MKT 3010 Chapter 15 (Marketing Services) Flashcards | Quizlet a. ANS: D If a states minimum wage is higher than the federal minimum wage, _____. Difficulty: Moderate. employees to join the union, usually 30 to 60 days after being hired. services. C) Capital items Among other things, it is called the 'Mother of Presidents' and the 'Mother of States'. The institution of a holding area where families can be with children represents a caring action that arises out of interactions and knowledge of patient needs and thus, is service oriented. D) selecting the right channel for distribution of the product A) consistency and level services. B) Products do not include experiences, organizations, persons, places, and ideas. Objective: LO 8: Define product and describe the major classifications of products and Because of his \rule{2cm}{0.1mm}, Jose was invited to a lot of parties. services. REF: Page 419 | Page 420 Skill: Application C) specialty d. Educate the nurse on how to provide an apology to the patient. What does the S in the S.T.A.R. University life can be wild, and two of the characteristic features of a university are streaking and frats. D) Location In order for a metaphor or simile to be successful, the comparison must be convincing. D) Services can be easily separated from their providers. Question: Which of the following exemplifies a service? Falling levels of education among the public. a few of which | English examples in context | Ludwig C) service B) identify the core customer value that consumers seek from the product Answer: B Refer to the scenario below to answer the following question(s). D) Products include services, events, persons, places, organizations, ideas, or a mixture of, Objective: LO 8.1: Define product and describe the major classifications of products and. Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). Technology is integral to a cardiac ICU. Muckrakers of the Progressive Era wrote novels and essays . AACSB: Analytical thinking Skill: Concept AACSB: Written and oral communication In other words, academic institutions need to be efficient in their collaboration with government leaders, and Arderns appointment is a prime example of what can happen when this integration works. C) groceries Difficulty: Easy, What is a product? A) industrial 1 Which of the following exemplifies a corporate strategy? This living museum stays in character 24 hours a day. Objective: LO 8: Define product and describe the major classifications of products and Arderns appointment might be a step in the right direction, but it certainly isnt the only one we need. Name these two broad classes and describe how they are different from each other. Include the mistake on the nurse's performance appraisal. And then she procrastinates. Ch.22 Flashcards | Quizlet satisfy stated or implied customer needs. parts, capital items, and supplies and services. and services, product lines, and product mixes. Which of the following exemplifies a corporate strategy? A) style Although most manufacturers create their own brand names, others market licensed brands. Why were eyewitnesses a as other people so shocked by their actions? What would be important to consider in implementing a new program focused on improving relationships with consumers? Jamestown is where Captain John Smith first established the British colony in 1607. Answer: C improving the quality of products, services, and business processes. Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. AACSB: Analytical thinking D) Capital items Answer: B Skill: Concept Skill: Concept A) offer additional product support and after-sale services LOS ANGLES - Saturday's Game 4 matine between the Los Angeles Clippers and Phoenix Suns did not go as hoped for the home team. The area is preserved very well, and today, it has civil war reenactments and ranger tours. L.N.Gumilyov Eurasian National University, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, Accountants in Business (ACCA) (UPSA-ACCA AB), Introduction to Organic Chemistry (SCH100), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Illustration on the accounting cycle FOR USE, Chapter 5 - Test bank of Management Information Systems, 14e (Laudon), Linea DEL Tiempo Historia DE LA Psiquiatria Y Salud Mental, Garrison 15 TH Edition CHPT 12 Decision Making Solutions, Assignment 1. b. Today, Virginia peanuts are considered among the best in the world. Read on and see how many you can tick off the Oh, I knew this! list. a couple of which. Poverty. These products include the three broad categories of materials and A) Shopping products The National Database of Nursing Quality Indicators (NDNQI) is a national repository for unit-based quality data that can be used by organizations to benchmark the outcomes of care against those of other institutions (ANA, n.d.). The first-ever recorded instance of streaking was apparently in 1804. Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. While studies and partnership with key informants are important sources of information in the design of services, engagement of the women through their neighborhood advocates may increase activation and resulting behavior. Differentiate your business with the secure and resilient delivery of technology. We need Delgado representatives out there to help prospects understand what they should demand in something as simple as a writing tool." The singer, songwriter, and entrepreneur is known for Blurred Lines, Freedom, Frontin and many others. AACSB: Application of knowledge C) free concert Objective: LO 8: Define product and describe the major classifications of products and The assimilation is . In product marketing, product quality often depends little on how the product is obtained. AACSB: Analytical thinking b. Tell us how many of these factoids you knew. Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. The singer who had the whole world grooving to his feel-good, uplifting song Happy hails from Virginia Beach! services. identification for which a significant group of buyers is willing to make a special purchase But also probably because Kentucky and West Virginia were carved out from this state. services. effort. It is estimated that more than three million people visit the cemetery every year. Which of these is an example of assimilation? - Answers Kenneth, a programmer in the customer service department, took _____ when his father died. ANS: B As a result, several federal and state laws regulate labeling. As with the cheeseburgers, there are other contenders who claim to have invented the Brunswick Stew, Georgia being the other claimant. d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D Skill: Concept B) performance and conformance TOP: AONE competency: Communication and Relationship-Building. AACSB: Analytical thinking Skill: Concept But after two years, the maker of novelty pens and pencils had to rethink his strategy when his contract with Elmore ended. As was Jacqueline Susanns The Love Machine. Objective: LO 8: Describe the decisions companies make regarding their individual products Skill: Concept The customer immediately contacted Mollys supervisor and lodged a complaint. Difficulty: Easy, ________ are a form of product that consists of activities, benefits, or satisfactions offered Skill: Concept A 27-year old woman is admitted to your ICU in a coma, following an accident. D) Consumer products AACSB: Application of knowledge; Written and oral communication. Difficulty: Moderate, Rhodia invites tourists from all over the world to experience its pristine nature, clear skies, b. E) tech support and warranty By 1902, the state had become the largest peanut producer. Answer: A Objective: LO 8: Define product and describe the major classifications of products and A: The Inuit, who consume large quantities of fat from whales, seals, and fish. E) Concentrated here i am. E) unsought b. Orientation of patients to services once they are admitted. Answer: The Federal Trade Commission Act of 1914 held that false, misleading, or deceptive labels or packages constitute unfair competition. Answer: The service profit chain links service firm profits with employee and customer satisfaction. use in conducting a business. Answer: C Ruben Delgado established a brand name, known merely as Delgado, and decided to expand on it. Service variability means that the quality of services depends on who provides them as well as when, where, and how they are provided. As the head nurse, you persist in ensuring that this patient receives the treatment. a. Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. Answer: C ANS: B Convenience products include laundry detergent, candy, magazines, and fast food. Objective: LO 8: Define product and describe the major classifications of products and b. Print-based media such as newspapers Difficulty: Moderate, Which type of product does Delgado manufacture? C) Brands A) The quality of products is far more difficult to measure than that of services. compare carefully on suitability, quality, price, and style. Skill: Application B) place B) social Click here to get an answer to your question Which of the following best exemplifies someone fulfilling their civic duties to their country? Answer: C The family of the patient, who is a Native American, places a medicine pouch in the bed with the young woman. Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. E) Product positioning c. Restricts nurses to services related to direct care and procedures. D) product packaging Answer: B AACSB: Analytical thinking How did Powell and Booth each carry out part of the plot? A) convenience Which of the following exemplifies a generalizable test? A nurse makes a medication error that is not serious and does not cause harm to the patient. It is the largest living museum in the United States it still has as many as 88 original buildings! Difficulty: Easy, Product planners need to consider products and services on three levels. D) organization At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. intangible and does not result in the ownership of anything. E) employees B) person information and making product comparisons before making the actual purchase. One can explore a number of things, from Cherokee life to Southern Appalachians music. Here are 30 things Virginia is known for. Who among the following is considered disabled under the ADA? C) raw materials AACSB: Application of knowledge; Written and oral communication Skill: Concept, Answer: Product line stretching occurs when a company lengthens its product line beyond its, current range. AACSB: Application of knowledge That said, the responsibility to lead these efforts lies with all of us. Objective: LO 8: Define product and describe the major classifications of products and a. At the third level, Peanuts were brought to Southern Unites States by enslaved Africans. these. Data indicate that nurses are responsive to requests for assistance; data are available for the unit and the institution. a. Right-to-work laws _____. Development of services that are identified in various studies as important for this target group.
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